kravello collects information to provide better financial business process services to our Australian clients. We're transparent about what we gather and why we need it.

Your information helps us deliver personalized financial business process solutions. We don't use your data for anything unrelated to improving your business outcomes.

We use collected information to analyze your business processes, identify areas where efficiency can be improved, and develop customized recommendations. This includes creating detailed reports, scheduling consultations, and providing ongoing support for implementation.

Communication purposes include sending you relevant updates about Australian financial regulations, industry best practices, and new service offerings that might benefit your specific business situation. We also use your information to respond to inquiries and provide technical support.

For service improvement, we analyze usage patterns and feedback to enhance our processes and develop new solutions that address common challenges faced by Australian businesses.

Under the Privacy Act 1988 (Commonwealth) and Australian Privacy Principles, you have specific rights regarding your personal information. We respect these rights and provide clear procedures for exercising them.

We take information security seriously and implement multiple layers of protection to safeguard your business and personal data from unauthorized access, use, or disclosure.

We don't sell your information to anyone. However, we work with trusted partners to deliver our services effectively. Here's exactly who might see your information and why.

Technology service providers help us maintain our systems and deliver services. This includes cloud hosting providers (Australian-based), email service providers, and analytics platforms. These partners can only use your information to provide services to us and must meet our security standards.

Professional advisors including lawyers, accountants, and business consultants may access your information when providing services related to your business processes. All professional advisors are bound by confidentiality obligations.

Government agencies may receive your information if required by Australian law, including tax authorities, financial intelligence agencies, or other regulatory bodies. We'll notify you of such disclosures unless prohibited by law.

Business transfer situations where kravello is acquired, merges with another company, or sells assets may involve transferring your information. You'll be notified of any such changes and your rights regarding your information.

We keep your information only as long as necessary for business purposes and legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. For digital records, this includes cryptographic erasure and multiple overwrite cycles. Physical documents are shredded and disposed of through certified destruction services.

We primarily store and process your information within Australia. However, some trusted international service providers may access your data to support our operations.

Cloud backup services may replicate encrypted data to secure facilities in New Zealand and Singapore for disaster recovery purposes. These locations are chosen for their strong privacy laws and data protection standards comparable to Australia.

Software vendors based in the United States and European Union provide specialized tools for financial analysis and business process improvement. These vendors must comply with strict contractual obligations regarding data protection and can only process data as instructed.

Before transferring any information internationally, we ensure adequate protection through approved mechanisms such as standard contractual clauses, adequacy decisions, or binding corporate rules. We also conduct due diligence on international partners' security and privacy practices.

You have the right to request details about international transfers affecting your information and can object to transfers that don't meet Australian privacy standards.

Our website uses cookies and similar technologies to improve your experience and understand how our services are used. We're transparent about these technologies and give you control over them.

Essential cookies enable basic website functions like secure login, form submissions, and remembering your preferences during your visit. These cookies are necessary for the website to work properly and can't be disabled.

Analytics cookies help us understand which pages are most useful, how long visitors spend reading content, and where people encounter problems. This information helps us improve our website and services. We use Google Analytics with IP anonymization enabled.

Performance cookies remember your choices like preferred contact methods or business categories, making return visits more efficient. These cookies don't track your activity on other websites.

You can control cookies through your browser settings. Disabling non-essential cookies won't prevent you from using our website, but some features may work differently. Most browsers allow you to view, delete, and block cookies from specific websites.

We don't use cookies for advertising or tracking across multiple websites. Third-party content like embedded videos or maps may set their own cookies according to their privacy policies.

We update this privacy policy when our practices change or when required by law. Significant changes will be communicated directly to you, while minor clarifications may be updated without individual notice.

When substantial changes affect how we collect, use, or share your information, we'll email you at least 30 days before the changes take effect. The email will explain what's changing and how it might affect you.

For minor updates like clarifying existing practices or updating contact information, we'll post the revised policy on our website with a new "last updated" date. We recommend checking this page periodically to stay informed about our current practices.

If you don't agree with policy changes, you can request deletion of your information or cease using our services. Continuing to use our services after changes take effect indicates acceptance of the updated policy.

Previous versions of this privacy policy are available upon request if you need to review what practices were in place when your information was collected.